This month at a glance
Attributed consults
34
+29 above baseline
Projected revenue
$651K
@ $19,165 avg case
Missed call recovery
94%
127 of 143 recovered
Estimator conversion
7.3%
vs 1% historic avg
Avg lead priority
2.3
out of 3.0
Attributed consult trend
Monthly vs pre-Sova baseline (5/mo)
Baseline
Sova attributed
Lead priority breakdown
Estimator leads this month
Top procedure interestRhinoplasty
Finance flag rate31%
Avg session duration4m 12s
Engine performance
Sova Estimate
18
consults booked
Sessions312
Completions248 (79%)
vs historic avg+6.3 pts
AI Receptionist
11
consults booked
Calls handled143
Avg response time< 2 min
Booking rate8.7%
Dormant reactivation
5
consults booked
Leads contacted420
Responded63
Pipeline reactivated$95,825
Revenue attribution
34
Total attributed consults this month
29 ABOVE BASELINE
$651K
Projected revenue from attributed consults
@ $19,165 AVG CASE VALUE
$5,800
Performance fee this month
29 CONSULTS × $200
112x
Return on Sova investment this month
$651K REVENUE / $5,800 FEE
Sova Estimate — May 2026
Consults booked
18
This month
Conversion rate
7.3%
vs 1% all-time historic
Sessions
312
248 completed (79%)
Avg session time
4m 12s
Full pre-consult flow
Estimator metrics detail
Score 3 — hot leads89
Score 2 — warm leads114
Score 1 — nurture leads45
Finance flag rate31%
Top procedure — Rhinoplasty38 leads
Top procedure — Breast Augmentation31 leads
Top procedure — Abdominoplasty24 leads
Direct bookings (Score 3)41
PCC outreach triggered207
AI Receptionist — May 2026
Consults booked
11
This month
Recovery rate
89%
127 of 143 calls
Avg response time
< 2m
vs 47hr industry avg
Booking rate
8.7%
On recovered calls
Receptionist metrics detail
Total calls handled143
Missed calls recovered127
Redirected to estimator44
Booked directly11
Escalated to PCC72
After-hours calls handled61
Voicemails prevented127
Dormant Reactivation — May 2026
Consults booked
5
This month
Response rate
15%
63 of 420 leads
Pipeline reactivated
$95,825
Re-engaged value
Booking rate
7.9%
On responded leads
Reactivation metrics detail
Leads contacted this month420
Responded63
Consents re-confirmed63
Booked consult5
Re-entered estimator flow18
Database remaining~19,471
Total pipeline remaining$173M+
PCC Intelligence queue — today
Sarah M.
Rhinoplasty · Estimator
Primary concernRecovery timeline
Finance flagNo
"Sarah has a family event in November — open around her timeline to frame surgery scheduling."
Jennifer K.
Breast Augmentation · Receptionist
Primary concernFinancing options
Finance flagYes
"Finance flagged as primary concern — open with CareCredit options before discussing procedure details."
Rachel T.
Abdominoplasty · Reactivation
Primary concernSurgeon selection
Last inquiry8 months ago
"Asked about Dr. Slenkovich specifically — reintroduce with his recent results and current availability."
Queue summary
All leads briefed and ready for Bailey & Lily
Score 3 — ready to close12
Score 2 — warm conversation15
Score 1 — nurture call7
Finance flagged11
PCC follow-up completion rate97%